COVID-19 PROTOCOL FOR DELIVERIES
PLEASE NOTE THAT CARRIERS ARE PUTTING CERTAIN DELIVERY PROTOCOLS IN PLACE DUE TO THE COVID-19 OUTBREAK. BELOW ARE THE SERVICE UPDATES:
- Purolator – If the customer refuses to sign – the driver will write in “refuse to sign”.
- UPS – If receiver is refusing to touch the driver’s handheld scanner for signature, the driver will enter refusal in the handheld and leave the shipment with no signature – even if a signature was required.
- The WHO and U.S. CDC have stated that the likelihood of the COVID-19 virus contaminating cardboard or other shipping containers is low. If there is a concern, disinfecting the shipment or using protective apparel when unwrapping the container will reduce the risk of exposure. For more information, visit UPS’s web page (updated March 17, 2020).
- FedEx – If a shipment is being delivered to a location that is closed due to the virus, a “Future Delivery scans” will be put on the shipment until further notice. FedEx will be using the same method as they do during the Holiday break (updated on March 16, 2020).
- Canpar – Effective immediately, drivers will not be obtaining signatures at the time of delivery, including freight where signatures are mandatory. The drivers will not be handing the scanner to any customers to sign. Drivers will be entering “CRSS” along with the recipient’s name into the scanners. Any recipients refusing to follow this process, their package will be returned to the terminal for alternate pick up arrangements.
- Any shipment that could not be delivered due to closure, gets held at the terminal for 5 days and then returned to shipper at the shippers’ expense (updated on March 16, 2020).
- DHL – If the receiver is refusing to sign for the shipment, the package will be returned to the depot. A second attempt will be made and if it is refused again, the package will be returned to shipper. DHL drivers have and will offer hand sanitizer to the receiver once they sign (if needed/wanted by receiver).
At the moment, everything remains the same on an operational standpoint with the exception of Wuhan, which DHL is not servicing yet. If the shipment destination is closed, DHL will be reviewing with the CNEE and if a delivery is not able to be arranged, they will return the shipment without charges (updated March 16, 2020).
If you have any questions, please do not hesitate to contact our customer service team at 1-403-608-9492 or email us at firstname.lastname@example.org.